How to cancel
Three ways. Use whichever is easiest.
- Customer portal: Cancel or manage my plan. Pick Cancel.
- Email: help@danlandscape.com. Say which plan and the email address you subscribed with.
- Phone: (731) 222-9629.
Month to month. Cancel by portal, email or phone. Ends when the paid month ends.
- Cancellation takes effect at the end of the month you’ve paid for. You keep your visits until then.
- Partial months aren’t refunded.
- We’ll confirm by email.
- Failed payments: Stripe tries the card again and emails you. We may hold visits until the payment goes through. If it never does, the plan ends.
- Price changes: at least 30 days’ written notice before a new price starts, so you can cancel first.
Refunds for one-time jobs
| Where the job is | Refund |
|---|---|
| Before we’ve scheduled it | Full refund |
| After we’ve bought materials we can’t return | Refund minus the cost of those materials |
| After work has started | Refund for the work not yet done |
| After the work is done | No refund. If we got the scope wrong, we fix it within 14 days of the visit |
To ask: email help@danlandscape.com or call (731) 222-9629 with your order reference. Refunds go back to the original card through Stripe, usually in a few business days.
If a named storm or flood keeps us from doing your job within 60 days, either of us can cancel and you’ll get back the part we didn’t do.
Rain and rescheduling
Rain moves your visit to the next dry day. The price doesn’t change, and you don’t need to do anything. We’ll text you.
If we cause a missed visit, we make it up or credit it. If you skip because of a locked gate, a loose dog, or standing water, that visit is skipped with no credit, unless it was our mistake.
A named storm can push dates by days or weeks. See section 10 of the Terms of Service.
Dan Landscape is operated by Jonathan Dwayne Mitchell, 4257 N Riverview Rd, Port Allen, LA 70767, USA · help@danlandscape.com · (731) 222-9629.